Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulty, or affecting your relationships, it may be time to seek help. Please read the information below to learn how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Lying to friends or family members about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities because of gambling
• Feeling anxious, irritable, or restless when attempting to cut down or stop gambling
• Borrowing money or selling possessions in order to fund gambling
• Gambling to escape stress, anxiety, depression, or other emotional difficulties
• Feeling unable to stop gambling even when you want to
• Spending a significant amount of time thinking about gambling or planning your next session

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your gambling activity. These tools include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the amount you are able to lose within a specified time period.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Exclude yourself from gambling for a longer period, such as six months, one year, or permanently. You can also register with GAMSTOP, a free national self-exclusion scheme available across all licensed online gambling operators in the UK.

To access any of these tools, please visit your account settings or contact our customer support team who will be happy to assist you.

Helpful Resources

If you are concerned about your gambling or the gambling of someone close to you, the following organisations offer free, confidential advice, support, and counselling services:

• BeGambleAware - BeGambleAware provides information, advice, and support for anyone affected by problem gambling. Their website offers a range of self-help tools and a free helpline available 24 hours a day, 7 days a week.
• GamCare - GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They offer free counselling services, an online forum, and a confidential national helpline.

Remember, help is always available. You do not have to face problem gambling alone. Reaching out is a sign of strength, and support is just a phone call or click away.